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Terms That Govern Your dl13 Account

Before you open an account on dl13.net, these terms set out exactly what you agree to and what we commit to in return — covering your account, your…

Applies to all account holders in IndiaUPI, Paytm, PhonePe wallet rules includedAccess subject to local lawUpdated terms notified by emailContact support for any query

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What These Terms Cover and Where They Apply

dl13 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

These terms apply to every account created at dl13.net and to all transactions processed through our supported payment channels, including UPI, Paytm, and PhonePe. Access to our platform is available only where permitted under local law; it is your responsibility to confirm that participation is lawful

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in your state or territory before proceeding. We reserve the right to suspend or restrict accounts if we have reason to believe local regulations are not being met. Deposits and withdrawals processed through UPI, Paytm, or PhonePe are subject to both these terms and the conditions
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of your chosen payment provider. Any dispute about a transaction must be raised with our support team within 30 days of the transaction date. We may revise these terms at any time and will notify you at the email address on your account.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR POLICY TEAM

How to Contact Us About These Terms

If any clause in these terms is unclear, or if you need to raise a concern about your account, our support team is available around the…

HOW WE HANDLE YOUR ACCOUNT

Data, Security and Your Rights Under These Terms

Your account security and data privacy are built into how we operate, not added as an afterthought.

Data Handling

We collect only the data required to operate your account — name, contact details, payment identifiers, and transaction history. We do not sell this data to third parties and store it on encrypted servers at all times.

Cookie Policy

Our site uses session cookies to keep you logged in and analytics cookies to improve page performance. You can manage cookie preferences from your browser settings; disabling analytics cookies does not affect account access.

Account Security

Every account is protected by two-factor authentication at login. We notify you by email and in-app message whenever a new device or location is used to access your account, so you can act immediately if something looks wrong.

Data Retention

We retain your account data for as long as your account is active and for five years after closure, as required for financial record-keeping. After that period, personal data is permanently deleted from our systems.

Your Right to Access

You may request a copy of all personal data we hold on you at any time by contacting support. We fulfil data-access requests within 15 business days and provide the data in a readable format via your registered email.

Requesting Changes

To correct, update, or delete your personal data, submit a request through live chat or email. We verify your identity first, then process the change within 10 business days and confirm completion in writing.

Frequently Asked Questions About Our Terms

The questions below cover what our account holders in India ask most often about these terms — from how changes are communicated to how disputes are resolved and what happens to your data if you close your account.

These terms take effect the moment you complete account registration on dl13.net. By proceeding past the registration screen, you confirm that you have read, understood, and agreed to every clause set out here.

We send a notification to your registered email address whenever we revise these terms, and a banner appears on your account dashboard. The revised terms take effect 14 days after notification unless you close your account before that date.

Yes, your other payment channels remain active during a dispute. Only the specific transaction under review is placed on hold. Raise a dispute through live chat or email within 30 days of the transaction and our team will investigate within five business days.

We retain your transaction and identity records for five years after account closure to meet financial compliance requirements. After that period, all personal data tied to your account is permanently deleted from our servers.

Access is available where local law permits. Some Indian states have specific rules about online gaming; it is your responsibility to confirm that participating is lawful in your state or territory before opening or using your account.

Contact our support team via live chat or email and request a data summary. We verify your identity using the details on your account, then deliver a readable copy of your personal data to your registered email within 15 business days.

These terms are governed by applicable law in the jurisdiction where dl13.net operates. Disputes that cannot be resolved through our support process are referred to the relevant arbitration body or courts as specified in the full legal agreement available on request.

Terms That Govern Your dl13 Account

How to Contact Us About These Terms

Data, Security and Your Rights Under These Terms

Data Handling

Cookie Policy

Account Security

Data Retention

Your Right to Access

Requesting Changes

Frequently Asked Questions About Our Terms

01 When do these terms take effect for my account?

02 How will I know if the terms have been updated?

03 Can I still use UPI or PhonePe if I dispute a transaction?

04 What happens to my data if I close my account?

05 Does access to dl13 depend on where I live in India?

06 How do I request a copy of the personal data you hold on me?

07 What law governs these terms and where are disputes resolved?

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